Chandi Pratap Singh

TECHNIA UK, United Kingdom

• Engaged in pre-sales activities for 3DEXPERIENCE, CATIA, and SIMULIA software suites, adeptly articulating technical capabilities and benefits to prospective clients.
• Provided comprehensive support to clients during the implementation phase, offering tailored solutions and troubleshooting, training assistance to ensure smooth integration of 3DEXPERIENCE, CATIA, and SIMULIA into their workflows for both renewals and upselling.
• Collaborated closely with sales and DS teams to gather feedback from clients, contributing insights for product enhancement for a reputed F1 racing team.
• Led customer support initiatives, managing a team of technical specialists to ensure timely resolution of client issues and maintaining high customer satisfaction ratings.

HCL Technologies Limited, India

• Led a team of support engineers to provide exceptional customer service for enterprise software solutions.
• Developed and implemented customer support strategies that increased satisfaction ratings by 25%.
• Coordinated with product development teams to communicate customer feedback and drive product improvements.
• Conducted specialized training sessions for both internal teams and clients on advanced software features.

HCL Technologies Limited, India

• Provided pre-sales and technical support for DFMPro to OEMs in Aerospace & Defense, Marine & Offshore, High-Tech, Medical, Transportation & Mobility, Oil and Gas, HVAC and MEP clients from Europe and Asia Pacific following an agile approach.
• Provided consultative selling and support to HVAC customers like Carrier, Whirlpool in planning layouts, Design for Manufacturing and Assembly (DFMA) solutions and assisted design teams in selecting solutions best suited to their SQCD needs.
• Achieved 100% customer satisfaction for 3 consecutive years with appreciations received from APAC and Europe prospects and clients for annual renewals of DFMPro subscription.

Gräbert Software India Private Limited, India

• Conducted presales (OEM Client End Demos, Webinars, Lead Generation, Technical write-ups) & sales support (Technical Support, Training, Troubleshooting) activities for Graebert CAD Solution for AEC, HVAC and MEP, Oil & Gas industries.
• Prepared RFQs, RFIs, tenders for customers of SaaS and PaaS subscription.
• Established & managed accounts in collaboration with channel partners in West India and received appreciation letters for customer satisfaction from various clients.

EDS Technologies Private Limited, India

• Provided technical support, troubleshooting, maintenance, training, and part-customization activities for Dassault Solutions- ENOVIA V5, CATIA V5 & V6, Abaqus, 3DVia and DELMIA.
• Defined business strategies to market a wide range of products for accomplishing sales & profit targets. Involved in sales and tendering projects plans for SaaS modules.
• Successfully deployed, trained and supported CATIA, ENOVIA for a defense project.